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Cost of Care
45 minutes session
With Roy Maimon
Recently Wix User Voice calculation approach shifted it's focus to it's financial aspect.
By that each product will know what is the amount of Cost spent on Care from their side.
In this session, we will answer the following questions:
- How can you reduce the Cost of Care in your product?
- Which issues / features contribute to the Cost of Care the most?
- How can you use Customer Care data in your product development planning?
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